1. General information

Your privacy is important to us. Floponor respects the privacy of users with respect to any information collected through the iFourest website (hereinafter the “Website”). We request personal data only when it is necessary to provide a service, we do so through lawful and transparent means, and we always inform the purpose of the collection and how the data will be used.

This Privacy Policy describes the terms of the processing of personal data carried out through the Website, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 — “RGPD”) and with Law No. 58/2019, of August 8.

2. Responsible for the treatment

The person responsible for processing the personal data collected through this Website, in his capacity as data controller, is:

FLOPONOR, S.A.
NIF: 503694479
Address: Rio de Mel, 6420-552 Trancoso
Phone: +351 271 813 324 (calls to the national fixed network)
Email: geral@floponor.pt

3. Personal data processed

Depending on the purpose, we may process the following categories of data: identification and contact data (name, company, position, address, email, telephone), data contained in requests for information and messages sent via the Website (including information about the type of asset or territory, the nature of the request or other specifications provided by the user), and connection and navigation data (see also our Cookie Policy).

We do not process special categories of personal data through this Website.

The personal data requested in the forms on the Website are, as a rule, necessary for the response to the request or the provision of the services. The failure to provide these data may make it impossible to respond to the request or conclude the contract.

4. Purposes and grounds for processing

We process the personal data of users for the following purposes and on the following legal grounds:

Requests for contact and information: Manage and respond to requests for information, technical questions and communications submitted by phone, email or forms on the Website. Basis: legitimate interest in responding to requests for information from potential customers and partners; and execution of the contract, when the request relates to an existing relationship.

Requests for proposals: To analyze and respond to requests regarding integrated management services for rural fire risk, such as structural prevention, technical surveillance, qualified initial response and post-fire recovery, submitted through the Website. Basis: pre-contractual diligences at the request of the data subject.

Management of the commercial relationship and provision of services: Managing the provision of the contracted services, communication with the customer and compliance with associated legal obligations, namely fiscal and accounting obligations. Basis: execution of the contract and compliance with legal obligations.

Website analysis and improvement: Conduct statistical analyses of usage to evaluate and improve the functioning of the Website and the services. Basis: consent, in the case of analytics cookies (see Cookie Policy), and/or legitimate interest in improving services, as applicable.

5. Retention periods

We retain personal data only for the period necessary for the purposes for which it was collected. Contact requests and proposals are retained for the period necessary for their management and, if they do not result in a commercial relationship, for an additional reasonable period for the purpose of responding to new contacts and defending any rights. Data relating to contracted services, invoicing and legal obligations are retained for the applicable legal periods, namely the period required by fiscal and accounting legislation, and for the warranty and limitation periods of rights.

After the applicable deadlines have passed, the data is deleted or anonymized.

6. Data communication to third parties

For the indicated purposes, personal data may be communicated to: providers of technological, hosting and maintenance services for information systems; providers of administrative, accounting and billing services; and public authorities, judicial authorities, police authorities or regulatory authorities, when communication is required by law.

The service providers that process data on behalf of Floponor act as subcontractors, bound by contract and obliged to guarantee the security and confidentiality of the data.

If any provider is located outside the European Economic Area, the data transfer will be carried out with the appropriate guarantees provided for by the GDPR, namely adequacy decisions or standard contractual clauses approved by the European Commission.

7. Data security

Floponor adopts appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorized access, taking into account the nature of the data and the risks of the processing.

8. Rights of data subjects

Under the terms of the GDPR and Law No. 58/2019 of August 8, the user may, at any time and free of charge, exercise their rights of access, rectification, deletion, limitation of processing, portability, opposition, and withdrawal of consent, as well as the right not to be subject to solely automated decisions, by submitting a written request to Floponor at the email address info@ifourest.pt or to the address indicated in clause 2.

The data subject also has the right to file a complaint with the supervisory authority, the National Data Protection Commission (CNPD) — www.cnpd.pt.

9. Cookies

The Website uses cookies and similar technologies, in accordance with the terms described in our Cookie Policy, where the user can consult the categories of cookies used and manage their preferences.

10. Changes to the Privacy Policy

Floponor reserves the right to review this Privacy Policy at any time. Relevant changes will be communicated to users and the updated version will always be available on this website page.

This policy will take effect from July 2026.